Before shipping any items from Pom Pom Pirate, we thoroughly check sizing and quality. However we do understand that there is still a need on occasion to return items. We are happy to receive returns within 14 days of receipt of goods by the customer. Please email us at firstname.lastname@example.org for returns.
We will only process returns on items that are in the same condition they were delivered to you, with any labels still attached, in original packaging and with proof of purchase.
The returned item is your responsibility until it reaches us at Pom Pom Pirate and therefore we recommend using registered post or a delivery service that insures the value of the goods. Pom Pom Pirate will only cover the delivery cost of returned goods where the goods are faulty, a refund is being made and with a valid receipt. We will send you email confirmation of your exchange or refund as soon as it has been processed. Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card excluding shipping charges where appropriate.
If you have any queries please do not hesitate to contact us at email@example.com or phone us on 0873745362.